Milano Doors – Warranty, Care & Maintenance

At Milano Doors, we design and manufacture garage doors and openers to deliver reliable performance and long-lasting quality. Every product is backed by a manufacturer’s warranty and comes with clear care and servicing requirements to keep your door operating at its best.

1. Warranty Coverage

Custom Garage Doors

  • 5-year warranty on door panels and hardware

  • 10-year coverage for welded aluminum frames against material and weld defects

  • Cladding supplied by either Milano or the customer is covered under the original supplier’s warranty

Insulated Steel Sectional Doors

  • Residential/domestic use:

    • 2 years on steel door panels and associated labour

    • 1 year on finish (surface coating) and other hardware components

  • Powder-coated finishes covered under industry standards

Timber / Cedar Sectional Doors

  • Residential/domestic use:

    • 2 years on the steel frame and labour

    • 1 year on timber cladding, finish, locks and associated parts (salt corrosion excluded)

  • Commercial/industrial use:

    • 1 year on all components, motors and labour

  • Customer-supplied cladding is excluded

Tilt-a-Doors & Hardware

  • 2 years on all parts and labour for residential/domestic use

  • Colorsteel sectional doors: 10 years against perforation (labour excluded after 2 years)

Garage Door Openers & Automation

  • Sovereign motors: 2-year warranty on motors and hardware, 1 year on remote transmitters

  • Merlin motors: coverage varies by model (e.g. 7 years for Tiltmaster, 5 years for Powerace, 2 years for Jackshaft). Registration may be required

  • Labour warranty applies only when installation is completed by a Milano-approved installer

2. How to Make a Warranty Claim

  1. Provide your original Milano Doors purchase invoice.

  2. If purchased directly from Milano, contact us to submit your claim.

  3. If purchased through an authorised distributor, claims should be lodged with that distributor.

Consumer guarantees under applicable law still apply, unless the product was purchased for business use.

3. Approved Sellers & Installers

Full warranty coverage applies only to:

  • Doors purchased directly from Milano or authorised distributors

  • Installations carried out by Milano-approved installers

Products installed by non-approved contractors may not be covered.

4. Warranty Conditions & Limitations

  • Correct Use & Care: Warranty is valid only when products are used, serviced and maintained according to Milano guidelines.

  • Installation: Defects caused by non-approved installation are excluded.

  • Repairs & Replacements: Milano decides whether to repair or replace defective parts.

  • Proof of Defect: Photographs or the return of defective parts may be required.

  • Warranty Start Date: From the date on your original invoice.

  • Environmental Exclusions: Corrosive coastal air, harsh industrial environments, excessive heat/moisture, and extreme weather are excluded.

  • Liability Limit: Warranty is capped at the product purchase price. Indirect losses (travel, business disruption, etc.) are excluded.

  • Exclusions: Use of non-Milano accessories, structural failure, timber warping/shrinkage, accidental damage before installation, drilling into hidden services, or failure to follow instructions.

  • Modifications: Any changes made to the product after manufacture void the warranty.

5. Care & Maintenance

Keeping your garage door clean and serviced is essential for safety, appearance, and smooth operation.

5.1 General Care

  • Lubrication: Apply silicone-based lubricant to hinges, rollers, and springs every few months. Do not use petroleum sprays like CRC 556, and never grease the tracks.

  • Track Cleaning: Use a cloth or brush to remove dust, grit, or salt deposits from tracks and hardware.

5.2 Washing Frequency

Environment Recommended Cleaning Interval Standard residential Every 3–6 months High use or dusty environments Every 2–3 months Coastal or industrial areas Monthly wash-down

Use warm water and a soft brush or sponge. A handy tip: wash your garage door whenever you wash your car.

5.3 Timber & Cedar Doors

  • Do not water-blast or pressure-wash.

  • Ensure panels are clean and dry before staining or painting.

  • Sand the full face evenly before applying finishes — patch sanding leads to uneven colour.

  • Always coat both sides of each panel.

  • Avoid dark stains or paints, which cause warping and may void the warranty.

  • Vertical shiplap profiles are used at the customer’s risk.

  • Reapply protective oils or stains within 12 months of installation and every 12 months thereafter.

5.4 Servicing Schedule

Door Type Service Interval Standard residential use Every 12 months Commercial use Every 6–12 months High-cycle doors (25+ daily operations) Every 3–6 months

Regular servicing ensures your garage door remains safe, balanced, and reliable.

6. Long-Term Benefits

By following Milano’s garage door care and servicing guidelines, you’ll protect your investment, extend the life of your door, and ensure smoother, quieter operation.

For assistance, or to arrange servicing contact us.